RE: MOVIE NIGHTMARE @ Cinemark Christiana Movie Theatre Pt. 2

 


This is a follow-up to the Cinemark Christiana Movie Theatre debacle.

I called the theatre the next morning after being humiliated the night before and spoke to a representative who intern stated that I would be receiving a call from their manager (Stephanie) on Monday. Well that didn’t happen. I called this evening around 4:30 pm and actually spoke to Stephanie herself. After explaining to her how I was treated, she told me “where I was wrong.” She said that I, indeed was sitting in someone else’s seat.? Wrong! I understood the meaning of reserved handicapped seating and I was indeed sitting in a seat that I had reserved. Stephanie also stated that they sat those that was supposed to sit in our seats elsewhere, and that the usher was supposed to tell us this. NOT! LIES BEGAT LIES BEGAT LIES!ย Stephanie then went on to say that I had no right to raise my voice to her. I rebutted with, why Not? You are not listening to what I am trying to explain to you about what actually happened. She then apologized for her staff not alerting me to reassigning the other moviegoers Stephanie promised me a refund, in which I was prepared to give her my confirmation number so that it could be reimbursed to my card. Stephanie said that was not possible and that I had to come back to the movie theater and show her my digital receipt. Again reiterating that it would be hard for me to do so tonight because of my disability, so may I email it to her. Of course she said no. Stating that I must present the ticket in person in order to receive my refund out of their petty cash fund due to the ticket being purchased via Fandango. She said that it would be okay to send a copy of the ticket with my husband. Stephanie stated, “that if she was not there, then she would leave word with the other managers to refund my money. Hubby went there and the staff denied our refund. A manager named Carlos specifically, spoke very negatively to hubby.
I am venting this because I already deal with being handicapped because of Sarcoidosis and what it has done to my life, but to be humiliated when I was in the right for sitting in a seat designated for the handicapped. Especially, when being asked to move for those who were not. #Fighting4ACure #LivingWithChronicPain #LivingWithAnInvisibleIllness #SarcoidosisAwareness #LivingWithChronicPain #TheRightsOfTheHandicap #Fighting4OurRights #MistreatmentOfTheHandicapped

Movie Theatre Nightmare

Theatre: CINEMA CHRISTIANA XD at the Christiana Mall in New Castle County Delaware.

This being the first and the last time I come to this theatre. I am legally handicapped and I purchased four tickets to see the new “Thor” movie. I purchased two seats in the handicapped section, seats C13 and C14, as well as two more seats in row B. There was no other handicapped person in the theatre this night. All present were younger children ages 26 on down. But why was I harassed over and over again about the seat I reserved. Ushers stating that I was in another person’s seat and had to move. Showing my digital receipt over and over again. What did they do, they brought a hard, uncomfortable chair out and asked me to sit in it because I “should have been in a wheelchair.” I use a walker. Why was I singled out. Next to me on my right, a young couple lounged and talked throughout the whole movie. Never was they asked to move. Also, no handicap there unless it was their inability to SHUT UP!!! To my left, a young man sat very comfortably alone. Mind you, no one ever came to sit next to me. I am a married mother treating her husband and the boyfriend of my daughter to a movie of their choosing for their birthday. I hope they enjoy it because I will never do this again. Back to the safety of my home to wait for the movies to become available on cable. This place SUCKS!!!
Cinemark Christiana Mall gets barely 1 star. I will stick to Regal Cinemas at Peoples Plaza.

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